Service Coordinator

P+S Personnel are pleased to be working on behalf of our client, who is currently looking for a Service Co-Ordinator on a full-time, permanent basis located in Great Yarmouth.

Main Responsibilities:

• Plan and coordinate workshop and field service activities.
• Schedule engineers, technicians and subcontractors to meet customer requirements.
• Monitor resource availability and maximise utilisation.
• Coordinate emergency breakdown call-outs and ensure service activities are completed within agreed timescales.
• Act as the primary point of contact for service customers, processing enquiries and providing regular updates.
• Build and maintain strong customer relationships through professional communication.
• Raise and manage service jobs within the ERP system.
• Prepare work packs, engineer documentation and process service reports.
• Maintain accurate service records, customer information and job documentation.
• Liaise daily with Service Engineers, Workshop Supervisors, Stores and the Sales Team.
• Arrange travel, accommodation and site access for engineers where required.
• Prepare quotations and invoices for routine service work.
• Monitor purchase orders, customer approvals and service costs against quotations.
• Support warranty administration and ensure completed work is invoiced promptly.
• Ensure service activities comply with company procedures and QHSE requirements.
• Verify engineer training and certification records before mobilisation.
• Assist in identifying opportunities to improve service planning, administration and customer service standards.

Person Specification:

• Previous experience in a Service Co-ordinator, Service Administrator or similar engineering support role.
• Minimum of 3 years' experience within a workshop, engineering or service environment.
• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent working knowledge of Microsoft Office applications.
• Experience using ERP or service management systems would be advantageous.
• Strong communication skills with a professional and customer-focused approach.
• Good problem-solving skills with the ability to think proactively.
• Understanding of Quality, Health, Safety and Environmental (QHSE) procedures.
• High level of accuracy and attention to detail.
• Ability to work both independently and as part of a team.

Working Hours:

• Monday to Friday.
• 37.5 hours per week.
• 08:00 – 16:30 with a 1-hour unpaid lunch break.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please apply directly by emailing your CV to jobs@pspersonnelltd.co.uk