P+S Personnel are pleased to be working on behalf of our client, who is currently seeking a Customer Service / Admin person to join their team based in Lowestoft on a temporary basis.
Main Responsibilities:
- Carrying out administration duties in response to customer orders/queries via telephone calls, emails, etc.
- Daily processing of customer orders - accurately in terms of order detail & pricing.
- Liaising with members of staff/other departments, carriers and suppliers to fully satisfy customer needs; take ownership of customer issues and following them through to fruition.
- Deal with customer complaints by email or phone.
- Adopting the buyer facilitator framework to help buyers make good buying decisions and optimise conversion of order line calls.
- Log all unconverted phone, email or online chat enquiries £250+ onto the high value enquiry log.
- Recontact high value enquiries by phone/email as requested by the Customer Services Manager and Team leader.
- Helping with ad-hoc office administration tasks as requested by the Customer Services Manager and Team Leader.
- Mentoring temporary staff when required.
- Participating in target setting and ensuring agreed targets and deadlines are met.
- Working alongside all employees to ensure that company Health and Safety standards are upheld at all times.
- Adhere to all departmental and company policies and procedures.
- Carry out any other duties that are reasonably asked of you in any area of the company.
Person Specification:
- Ability to work without direct supervision.
- Strong desire to understand customer’s needs, to take the initiative and “go the extra mile”.
- A positive “can do” attitude.
- Good problem-solving skills.
- Proven communication skills (written and verbal).
- Has the ability to construct well written emails to customers.
- Works with a high level of integrity at all times when dealing with customers and others.
- Has the ability to use appropriate questioning techniques to ascertain customer-specific requirements and able to close a sale.
- Able to plan daily tasks, complete daily workload log, complete role specific spreadsheets, recording customer interactions onto accounts every time, maximising efficiency at all times through workflow techniques.
- Able to prioritise work and meet deadlines in line with company needs, managing time effectively to maximise time available to talk to customers.
- Takes responsibility for promises made to customers/others and strives to deliver what has been promised.
- Is proactive in identifying training needs and seeing them through to fruition.
- Has an interest and knowledge of the company’s products.
- Ability and willingness to align own behaviours with the vision, goals and values of the company.
- Adheres to the company’s Health & Safety policy at all times.
Experience / Qualification:
- GCSE (or higher level of education).
- Previous experience working in a similar role would be advantageous.
Working Hours:
- 30 hours per week.
- Flexibility during the Company’s peak trading periods will be required.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk.
