P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Support Engineer on a full-time, permanent basis to join their team in Great Yarmouth.
Role Summary:
In this role you will be responsible for providing first line technical support for a range of sonar products.
Main Responsibilities:
- Provide outstanding technical support to customers by telephone, email and occasional customer visits.
- Assist in solving customer’s technical issues together with support from the Engineering Team.
- Provide on-site demonstrations of our sonar products to support sales.
- Carry out installation, commissioning and upgrades of products.
- Report on opportunities for product improvements.
- Ensure communications from customers receive a response within acceptable time frame.
- Promote improvements, upgrades and aftersales opportunities to customers.
Person Specification:
- Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
- Analyse complex issues and problems and come up with rational judgments.
- Demonstrate specialist knowledge and expertise in own area.
- Communicate in a clear, precise and structured way.
- Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.
Qualifications and Experience:
- Technical education in a relevant discipline to sonar products.
- Demonstrable hands-on experience of sonar survey equipment in the field or base.
Working Hours & Benefits
- Monday – Friday (flexible working hours)
- Health care, enhanced pension scheme, death in service benefits
- Excellent remuneration
- 25 days holiday allowance plus statutory bank holidays
- Flexitime with the ability to take an additional day’s leave each month
- Private medical insurance
- Worldwide Travel insurance for employee
- Pension with matched contributions up to 8%
- Death in service benefit
- Sick pay
- Bike to work scheme
- Employee assistance scheme
- Free electric vehicle charging on site
- Annual bonus based on Company profit
- Wellbeing events.
Although office based the role may require occasional travel to support global customer base.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please apply directly by emailing your CV to jobs@pspersonnelltd.co.uk
