P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Pre-Sales Coordinator to join their team based in Great Yarmouth on a full-time, permanent basis.
Role Summary:
You will be responsible for supporting our sales team with all pre-sales related queries to ensure we provide an outstanding customer experience from point of customer order. This is a demanding role that requires high motivation, excellent prioritisation skills, and the ability to quickly absorb and retain detailed customer and process knowledge.
Main Responsibilities:
- Provide support to the sales and business development teams and our Channel Partners to ensure we deliver an outstanding customer experience throughout the entire operations cycle.
- Provide pre-sales administration support to ensure all sales orders, proforma invoices, sales invoices, despatch notes and any other sales related documentation are raised accurately and quickly.
- Provide support to account management team on issuing quotations to customers as required.
- Provide support on the despatch of orders containing Dangerous Goods (batteries).
- Provide support on the Management of export regulation/Sanctioned countries & End User Statements
- Manage pending sales orders, monitoring stock availability/payments and keep customers informed to set correct expectations.
- Raise purchase order requests to Supply Chain Operations accurately and efficiently as required.
- Work closely with couriers/freight forwarders for quotations & shipping restrictions.
- Provide freight quotations to customers.
- Assist sales team in collating sales related documentation for Key/Account Managers as requested, for example stock/sales reports.
- Assist sales team in creating targeted marketing campaigns and customer updates, including but not limited to extranet alerts & bulk emails.
- Complete month end procedures within 1 working day as per guidelines from Operations Team Leader.
- Complete ad-hoc operations admin related tasks/projects as requested by Operations Team Leader.
- Provide cover support to the post-sales co-ordination team on an ad hoc basis as requested by Operations Team Leader.
- Assist with creation & data management within relevant CRM & Finance systems.
- Work as a team with our Business Development Specialists, Account Managers, Airtime team, Pre-sales Technical
- Engineer and Finance Business Partner as well as other teams who will compliment and support your efforts.
- Responsible for ensuring best customer experience to assist with customer retention.
- Understand the Business Unit Budget.
- Keep CRM up to date with customer information.
- Train new members of the operations team.
Qualifications and Experience:
- Previous customer service experience is essential, preferably in a sales environment.
- Experience of CRM systems & finance systems.
- Ability to create and manage data within business systems.
- Strong IT skills (Microsoft Office and Outlook essential).
Person Specification:
- Ideally from a background customer service, in a sales environment.
- Ability to efficiently manage multiple customer projects at a time, while maintaining sharp attention to detail.
- Self-Starter, initiative, inquisitive, driver for high performance.
- To have up to date knowledge of H&S working directives and good practice.
- Ensure you are handling customer information in a confidential and GDPR compliant manner, spotting and acting upon potential breaches.
- To always promote the Company and the work of the team in a positive manner.
Working Hours and Benefits:
- Monday – Friday.
- Career development and opportunity to learn and grow.
- Company Pension scheme (including salary sacrifice).
- Private Health insurance for you (with the option of adding family members).
- Life Assurance (4 x salary).
- Enhanced Maternity and Paternity benefits.
- Health Assured Employee Assistance Program (EAP).
- 23 – 27 days Annual Leave.
- Free coffee, tea and fruit.
- Free parking and electrical car charging points.
- Family and corporate events.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk
