P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Pre-Sales Coordinator to join their team based in Bawburgh on a full-time, permanent basis.
Role Summary:
This varied and pivotal role provides critical support to the Sales and Project Management. As a project-based and customer-focused business, teamwork and organisation are vital to success. This position offers a great opportunity to gain a broad understanding of sales, operations within a global satellite communications environment. You will be fully trained on all products, services, and internal systems to confidently deliver high-quality support and service
Main Responsibilities:
- Assist the Sales team by processing sales orders, proforma invoices, purchase orders, despatch notes,
- and sales invoices accurately and efficiently.
- Support the preparation and issuing of customer quotations, especially when sales staff are with customers.
- Manage pending sales orders, monitor stock availability and payments, and proactively update customers.
- Liaise with warehousing team regarding couriers and freight forwarders for shipping quotations and compliance with export regulations and Dangerous Goods rules (e.g. batteries).
- Maintain CRM system with accurate sales and customer data.
- Handle customer and dealer enquiries via phone and email, and product queries.
- Assist in creating and distributing targeted marketing campaigns and customer communications.
- Support the Account Management team in daily tasks and documentation.
- Occasionally visit key accounts alongside dedicated Account Managers to support relationship building.
- Take increasing responsibility for managing selected established accounts over time.
- Create and update customer accounts.
- Manage customer and supplier invoice queries and raise customer invoices and credit notes.
- Raise requests for new Purchase Documents (PDs).
- Responsible for management of the email inbox for the sales team.
Qualifications and Experience:
- Proficient in Microsoft Office 365 (especially Excel and Word).
- Experience or ability to quickly learn CRM and finance/billing systems.
- Previous experience in sales support, order processing, or administration. (Desirable)
- Familiarity with satellite communication services, export compliance, and Dangerous Goods. (Desirable)
- Basic understanding of pre and post sales. (Desirable)
- Experience in handling customer invoices and credit notes. (Desirable)
Person Specification:
- Strong communication skills, both written and verbal.
- Proactive self-starter with a positive attitude.
- Exceptional attention to detail and organisational skills.
- Ability to multitask and prioritise workload effectively in a fast-paced environment.
- Comfortable working independently and as part of a team.
- Flexibility and adaptability are key as the role evolves with business needs.
- This role requires own transport due to office location.
- Customer Service skills.
- Accuracy and timeliness of order processing and sales documentation.
- Responsiveness and professionalism in customer communication.
- Data integrity in CRM and billing systems.
- Effective coordination and support to sales teams.
- Contribution to account management and customer satisfaction.
Working Hours and Benefits:
- Monday – Friday.
- Career development and opportunity to learn and grow.
- Company Pension scheme (including salary sacrifice).
- Private Health insurance for you (with the option of adding family members).
- Life Assurance (4 x salary).
- Enhanced Maternity and Paternity benefits.
- Health Assured Employee Assistance Program (EAP).
- Training on all company products, services, and systems will be provided.
- 23 – 27 days Annual Leave.
- Free coffee, tea and fruit.
- Free parking and electrical car charging points.
- Family and corporate events.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk
