P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Customer Service Advisor to join their team based in Taverham on a full time, permanent basis.
Main Responsibilities:
- To work as part of a team supporting a wide variety of account management.
- Taking calls from customers, inputting customer details and dealing with any enquiries.
- Running credit checks.
- Email correspondence.
- Data entry onto the in-house database.
- Building a rapport with customers and suppliers.
- Processing customer device orders.
- Running diagnostic checks on devices.
- Stock purchasing.
- Building customer specific reports (Excel).
- Bill processing and problem solving.
- Quoting customers for mobile upgrades.
- Daily network checks and liaison.
Person Specification:
- Good customer service skills.
- Accurate data entry skills and good attention to detail.
- Attitude to learn new skills as you will be trained on the job.
- Good MS Office skills including a strong working knowledge of Excel.
- Full Driving Licence (Required).
Working Hours & Benefits:
- Monday - Friday 09:00 – 17:00
- 25 days holiday plus bank holidays rising to 29 days with service.
- Flexibility to achieve work-life balance.
- Commission-based incentives.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk
