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Sales Support Administrator

Job details

Location: Lowestoft, Suffolk

Salary: Negotiable

Length of Employment: Permanent

Working Hours: Full Time

Reference: PS3893AW

Vacancy First Advertised: Friday 28th June 2024

Job description

P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Sales Support Administrator to join their team on a full-time permanent basis based in Lowestoft.

Role Summary:

Helping to deliver excellent customer service and supporting the company’s administrative processes. Using a range of office software, including email, spreadsheets, and databases, to ensure the smooth and efficient running of the Sales Support.

Main Responsibilities:

  • To have extensive knowledge of the company, its aims, objectives, and its strategic direction.
  • Being on the frontline on phone answering, fielding incoming calls to relevant people/departments.
  • Sales Order processing.
  • Using the CRM to keep accurate records of discussions or correspondence with customers and notifying relevant salesperson.
  • Providing a varied range of sales support activities, from marketing support material through to entertaining clients at our premises.
  • Use a range of office software, including email, Excel spreadsheets and company databases, to ensure the efficient running of the sales process.
  • Monitoring production time sheets – entering times onto the spreadsheet and monitoring for efficiencies.
  • Working with the Operations Manager to support her in making sure all orders are on track through production and customers receive their order on time, in full.
  • Ensure all orders for items that need manufacturing are entered onto the Production ‘Schedule.’
  • Support customers in their warranty claims, including all relevant paperwork.
  • Getting freight quotes.
  • Manage the courier dispatches, ensuring all on track and dealing effectively with any issues and claims.
  • Covering for other members of the team in their absence.
  • All required support as needed for the Sales Team.

Person Specification:

  • Excellent organisational and time/ task management skills.
  • Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages.
  • Strong IT and typing skills.
  • The ability to prioritise tasks, work well and keep calm under pressure.
  • The ability to manage your own workload.
  • Excellent interpersonal, oral and written communication skills with a focus on listening skills, to understand exactly what customers require.
  • Good attention to detail.
  • Flexibility and adaptability to changing workloads.
  • A problem-solving approach to work with the ability to use own initiative.
  • Strong team player.

Working Hours:

  • Monday – Friday 07:45 – 17:00

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please email your CV directly to

Apply Now

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