P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Customer Service Advisor to join their team based in Great Yarmouth on a full time, permanent basis.
Role Summary:
The ideal fit for this role will have a background in customer services and/or sales and be confident speaking with and supporting customers. But more important is finding someone passionate about delivering a positive customer experience that exceeds expectations. You will receive ongoing training and support from day 1 to help you understand the business and to support your professional development.
Main Responsibilities:
Dealing with customer enquiries and requests via email, phone and online chat.
Supporting the Sales team by processing orders and providing quotes for customers.
Resolving customer issues in a timely and professional manner.
Person Specification:
Have an excellent work ethic.
Be polite, honest and personable.
Have fluent, confident and upbeat phone etiquette.
Be familiar with using a PC and have great written English.
Ideally have previous experience in Customer Service and/or Sales roles.
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