Recruitment Agency in Norfolk - P&S Personnel Services

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Level 1 Helpdesk Analyst

Level 1 Helpdesk Analyst

  • Location: Witham St Hughs, Lincoln
  • Salary: Negotiable
  • Working Hours: Full Time
  • Length of Employment: Perm
  • Reference: PS1937SB
  • Sector: IT
  • Vacancy First Advertised: 07th Sep 2017

Here at P&S Personnel Services, we are pleased to be working on behalf of our clients, market leaders in crop inputs, who are currently seeking a Level 1 Helpdesk Analyst to join their team based in Witham St Hughs. This role provides first level support, covering a large number of applications and systems, user administration and escalation of issues within the team.

Main Responsibilities:

·         To provide first level support for all systems and remote access solutions

·         Provide an effective response to customers via the telephone and helpdesk software requests

·         Prioritise, diagnose and resolve issues, escalating where additional support is needed

·         Monitor progress to ensure timely and effective resolution

·         Ensure all details of incidents are logged accurately prior to escalation

·         Communicate with users in a professional and timely manner, ensuring users are kept informed on the progress of their issue

·         Configure desktop environment for new users

·         User administration for all supported sites and systems including new starts, leavers and password requests

·         Ensure that all movement and allocation of equipment is correctly logged within asset register

·         Ensure information protection is adhered to at all times by IT and users

·         Ensure all user work areas comply with Health and Safety including cable management.

Position Requirements:

·         Proven customer service experience

·         Full UK Driving license

·         Confident and professional manner with strong interpersonal skills

·         Proven attention to detail and commitment to recording information accurately

·         Ability to diagnose and solve problems in an efficient manner

·         Proficient, accurate keyboard skills with a good knowledge of Microsoft operating systems and Office applications

·         Excellent communication skills with a confident and professional telephone manner

·         Self-motivated and capable of working on own initiative as well as part of a team.

·         Confidence to engage with staff on all levels 

If this is a position you are interested in, please apply online at your earliest convenience ensuring your CV is up to date.

Alternatively, please email your CV directly to


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