Leasing Customer Relationship Executive
- Location: Leeds
- Salary: Negotiable
- Working Hours: Full Time
- Length of Employment: Perm
- Reference: PS2568SO
- Sector: Customer Services
- Vacancy First Advertised: 12th Mar 2019
P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Leasing Customer Relationship Executive to join their team based in Leeds.
Our clients are one of the UK’s leading providers of prestige and performance cars. They are committed to first class customer service, building their reputation on it, with a vision to become world class.
Experienced in working in a fast-moving call centre environment, you will be results driven with excellent and effective communication skills (both written and verbal), with the ability to build a rapport with clients quickly over the telephone. Professional in approach with a sound knowledge of motor vehicles, you will be a natural problem solver with the ability to think ‘outside the box’ when looking at the practical logistics of arranging the delivery and collection of vehicles across the UK along with the required documentation to ensure the process operates smoothly across all involved parties.
Reporting directly to the Customer Service Manager you will be confident and able to engage in valuable conversations with our clients, having the natural ability to question and identify client specific requirements and manage expectations. You will also be proactive and resilient with the ability to use your own initiative, make decisions and follow-up proposed solutions with clients and supply partners, delivering clear and concise communication to all parties involved.
You will have:
• Exceptional levels of customer service.
• Excellent communication skills, both verbal and written.
• The ability to adapt communication style appropriately.
• Highly organised, with an eye for detail.
• Accurate and meticulous in approach.
• Previous broker or leasing experience is highly desirable.
• Complaint handling experience/conflict resolution
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to email@example.com.
As part of the terms and conditions, all vacancies are advertised by equal opportunities employers.