Recruitment Agency in Norfolk - P + S Personnel Services

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Customer Services Administrator

Customer Services Administrator

  • Location: Diss
  • Salary: Negotiable
  • Working Hours: Full Time
  • Length of Employment: Fixed Term
  • Reference: PS2145SB
  • Sector: Customer Services
  • Vacancy First Advertised: 08th Mar 2018

Here at P+S, we are pleased to be working on behalf of our clients, market leaders in agricultural crops, who are currently seeking 2 Customer Services Administrator to join their team based in Diss for an 8-month fixed term contract.

Position Description:

·         Provide seasonal support to the Customer Service team (Feb to July) and to the Farm Input Customer Service team (Aug to Sept)

·         Provide and deliver exemplary and industry leading customer service and to ensure this service meets the exacting standards of the brand

·         Provide a dedicated administration service over a wide range of responsibilities to all stakeholders with in the business


·         To receive orders by telephone in a professional and friendly manner – Ensuring all details are captured and that customer expectations are understood and communicated

·         Ensure that all customer enquiries, issues and complaints are handled promptly and effectively, professionally followed up to resolution.

·         Receive orders via email, web, post – ensuring all details are captured and that customer expectations are understood and communicated. Entering details onto Generation with 100 % accuracy – printing and checking confirmations.

·         Process credit card payments

·         Liaise with address book to set up cash / credit accounts

·         Price bespoke mixtures / products for internal / external customers

·         Manage catalogue requests – set up prospect accounts where necessary

·         Monitor, replace and update stock of grower guidelines and post as required 

·         Support the Customer Service and Administration team leader as instructed

·         Support the Farm Inputs Customer Service, Logistics and Administration teams as instructed by the Administration and Logistics Manager

Position Requirements:

·         Must possess a confident and professional telephone manner

·         Ability to build strong and effective working relationships at all levels

·         Excellent written and verbal communication skills

·         Ability to work under pressure

·         Ability to prioritise a consistently changing work load and achieve deadlines

·         Excellent organisational skills

·         Maintain close attention to detail at all times

·         Effective team player but ability to work independently as required using own initiative

·         To understand the product range 

·         Administration and customer service experience in a fast-paced environment is essential

·         Experience liaising with customers over the telephone

·         Good level of IT skills

If you are interested in applying for this role, please apply online. Alternatively, send your CV directly to

P + S

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As part of the terms and conditions, all vacancies are advertised by equal opportunities employers.