Recruitment Agency in Norfolk - P + S Personnel Services

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Commercial Support Assistant

Commercial Support Assistant

  • Location: Ross-on-Wye, Herefordshire
  • Salary: Negotiable
  • Working Hours: Full Time
  • Length of Employment: Perm
  • Reference: PS2146SB
  • Sector: Agriculture
  • Vacancy First Advertised: 08th Mar 2018

Personnel are pleased to be recruiting a Commercial Support Assistant to join
our clients team based in Ross on Wye. The purpose of this role will be to provide
proactive administrative and commercial support to the farm sales team.


Commercial Farm Trader Support:

Provision of commercial support to a
selected group of internal Farm Traders

Accurate provision of prices for
commodities using the internal pricing grid

Input of contracts into CAL system, in
a timely manner and ensuring accuracy

Providing customers with updates of

Escalation of issues where movements
may be outside of agreed parameters

Resolution of customer queries in a
timely and professional manner

In conjunction with Farm Trader,
management of customer relations on commercial and non-commercial aspects of

Support on organisation of re-direction
following rejections

Resolution of issues with assurance

Ensuring consistent point of contact
and customer service representative for customers from purchase to delivery

Attendance at Regional Sales Meetings,
Technical Meetings & Farmer Events

Assistance with organisation of local
meetings and events

Accurate and timely communication with
Farm Traders

Monthly checking of contracted
movements and chasing up of outstanding issues

Making contract amendments and adding
quality premiums where required

Other support as required by Farm
Traders, including contacting customers and sending information

General Administration:

Arrangement of meetings and
presentations to customers, farmer groups and internal employees including
booking of rooms and refreshments

Creating and posting of communication
to external customers

Provision of reports to internal Farm
Traders as required (using CAL & FBI )

Administration support, including
answering of phones and dealing with visitors

Assisting, where relevant, with
external meetings and plant tours

Support in management of grain samplers
and grain sample co-ordinator at harvest

Position Requirements:

Demonstrated customer service skills to
ensure resolution of issues

The ability to communicate with impact
at every level

A strong, confident telephone manner

Demonstrated problem solving ability

A proven attention to detail

Proven IT skills, including Microsoft
Office with an ability to create, maintain and extract data from spread sheets.
Ability to import and export excel data into other programmes.

Excellent organisational skills,
including prioritising workloads, meeting deadlines and managing a varied
workload in a busy environment

The ability to work on own initiative,
making decisions, managing own workload and time, whilst developing effective
and supportive relationships with colleagues

Previous administration experience

Focused on using skills, training and
experience to the benefit of the customer

Working to put the customer at the
heart of everything we do

Focused on doing the right thing for
customers, colleagues and ourselves

Self-motivated and tenacious

Flexible approach to work and managing
changing priorities

An effective team player

Solution focused

Promote equality and diversity through
your attitude and behaviour.

If this is a position you are
interested in, please apply online following the instructions.

Alternatively, please email your
CV directly to

P + S

Apply for this job »

As part of the terms and conditions, all vacancies are advertised by equal opportunities employers.