Recruitment Agency in Norfolk - P + S Personnel Services

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Claims Handler

Claims Handler

  • Location: Castle Donington, Leicestershire
  • Salary: Negotiable
  • Working Hours: Full Time
  • Length of Employment: Perm
  • Reference: PS2086SB
  • Sector: Admin
  • Vacancy First Advertised: 20th Nov 2018

We are pleased to be working on behalf of our clients who are currently seeking Claims Handlers to join their team; working in a service centre environment. Our clients are a 24/7 service centre providing claim management to insurance companies.

Responsibilities:
Day to day operational performance of any reasonable tasks required to assist in delivery of consistent service performance for all Clients, including but not limited to; claims notification, claims deployment, return visits, invoicing and complaints.

Main Purpose of Role
• To receive Home Emergency Claims via telephone, email or specific client portals
• To deploy a Supplier from our network to each claim within the required SLA
• To ensure that every caller receives excellent customer service whether this is a customer or a supplier
• To follow through every claim so that the customer only has to make one phone call into us
• To handle and try to resolve any complaint at the first point of notification
• To be available at all times to take inbound calls or make outbound calls
• To progress chase jobs with contractors
• To work the WIP on a daily basis
• To Carry out investigatory work as needed
• Dealing with queries relating to insurance claims, repairs and failed appointments

The right candidates will have a good telephone manner with the ability to provide exceptional customer service to customers at all levels.

Full training will be provided.

Working hours:
• First 3 weeks during training Monday to Friday 9:00-17:30.
• After training, shift of:
Sunday to Thursday or Tuesday to Saturday covering hours of 7:00-22:00. This is based on a 40 hour week.

If this is a position you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk.

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